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Customer portal

Guides

Step-by-step instructions for the services we run, grouped by what you are working on.

Getting started

The first steps after ordering.

First steps after ordering hostingWhat to do as soon as your login details arrive.1 min read

E-mail

Mailboxes, clients and deliverability.

Creating a mailbox and setting it upHow to create a mailbox in cPanel and connect it in Thunderbird, Outlook, Apple Mail or on your phone.1 min read

Domains

DNS, transfers and renewals.

Pointing a domain at your hostingNameservers, the A record, and how to tell the change has taken effect.1 min read

WordPress

Installing, speeding up and securing your site.

Installing WordPress and what to do straight afterThe install in a few steps, and five settings that save trouble later.1 min read

cPanel and hosting

Files, databases and backups.

Restoring from a backup in cPanelWhat we back up, how far back, and how to run a restore yourself.2 min read

SSL and security

Certificates, HTTPS and hardening.

Activating SSL and forcing HTTPSThe certificate issues itself. These are the steps for when it did not, or the site reports mixed content.1 min read

VPS and servers

First login, updates and basic protection.

First login to a VPS and basic hardeningSix steps to take before you deploy anything to the server.1 min read

Billing and account

Invoices, renewals and changing plan.

Invoices, automatic renewal and changing planWhen invoices arrive, how to switch renewal off, and what happens if one goes unpaid.4 min read

Cannot find what you need, or a step does not match what you see?

Go to the helpdesk